We provide free UK mainland delivery (including Isle of Man and Guernsey) within 1-4 working days on all purchases for products displayed on our website and mobile app. We’ll give you an estimated delivery date in our email accepting your order so that you know when to expect it. We aim to deliver your products within 1-4 working days from the time of making your purchase. Whilst we are able to advise of a delivery date, we regrettably cannot confirm a precise delivery time.

Signature

If we require a signature at the time of delivery, you or a person authorised by you (Eligible Person) must be available to accept the delivery. If our delivery partners are unable to make the delivery on the agreed date because there is no Eligible Person at home, they will leave a card confirming that they have attempted delivery. It will then be your responsibility to contact our delivery partners to arrange a new delivery date.

Instead of requesting a physical signature upon delivery of your products, our delivery partners may request confirmation of your identity in order to complete your delivery. Once you accept the delivery, our delivery partners will note your acceptance electronically. As part of the delivery process, a photo maybe taken of your ordered package at the delivery location to confirm the package was safely delivered. We may use these delivery photos to verify delivery location and audit for quality purposes.

Delays outside our control

Sometimes there might be a delay in meeting the estimated delivery date due to factors outside our control, for example bad weather or carrier delays. We and our delivery partners will make sure we keep you updated and will always try to provide you with a revised delivery date. If you haven’t received your order, and haven’t heard from us, please contact us so that we can update you. If there is a risk of a substantial delay, you will always have the option to cancel your order and request a refund.

Failed delivery

If you aren’t in when our delivery partners try to deliver, they will leave you a slip so that you can re-arrange your delivery. If we don’t hear from you, and you don’t rearrange your delivery, we will get in touch so that you can tell us what you want to do. If we can’t get hold of you, your order may be cancelled and you’ll need to re-order.