Faulty or misdescribed goods

We are under a legal duty to supply products that comply with this contract. Nothing within these terms affects your statutory rights.

If you have received a faulty item, please contact us within 30 days so that we can provide you with a refund. We will just need your order reference number and a description of the fault so that we can investigate and make sure that other customers haven’t been affected. Remember, we don’t cover faults that happen because of misuse, accident, neglect, improper installation or normal wear and tear.

If you have received a faulty product, we will need it to be returned.

 

If you change your mind

If you have changed your mind, we are happy to give you a refund or exchange if you contact us within 14 days of receiving the goods.

You will need to notify us that you have changed your mind within the above refund period. You can do this by contacting us by E-mailing us at support@ikconect.com Please provide your name, home address, details of the order and, where available, your phone number and email address.

You will be able to request a refund if you have opened the goods to inspect them, but not if you have already used them (this includes the installation of any data or software). If we notice that the goods have been used, or handled in a way that would not be permitted in a shop, we may have to deduct any loss in value from your refund. Please make sure you return the product in its original, undamaged packaging, along with any accessories. There are some exclusions, which are detailed below under ‘when we can’t offer a refund or exchange’.

In order to return goods to us you will need a returns reference. We will provide this to you once the return has been authorised. Please email us at support@ikconect.com to inform us of your intention to return the goods.

We will refund you the price you paid for the products by the method you used for payment. We aim to refund you within 14 days of receiving the goods.

 

When we can’t offer a refund or exchange

We won’t be able to accept refunds or exchanges for the following:

· any products damaged due to misuse, accident, neglect, improper installation or normal wear and tear.

· any products returned after the 30 days period.

· any products, which have been used.

· products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (for example headphones).

· any products which become mixed inseparably with other items after their delivery.

 

Price and payment

The total cost of your order is the price of the products plus any applicable delivery charges, and will be confirmed to you in your order acknowledgement. The prices displayed on products on our website and mobile app may sometimes differ.