About our terms

When you shop with us at Ikconect.com or on our mobile app, these terms will apply, so please make sure you read them carefully!

There’s lots of helpful information set out in these terms including details about price, delivery and returns. If you can’t find what you need or have an enquiry feel free to contact our customer support team by emailing us at support@ikconect.com Remember to quote your order reference number if you have one. If we need to contact you for any reason, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. We may need to do this if we have any questions about your order or need to re-arrange a delivery.

These terms are regularly reviewed to ensure they are up to date. Each time you shop with us, the latest set will apply.

Placing an order

Once you have submitted your order, you should receive an acknowledgment email from us confirming receipt of your order. We will send a further email accepting your order (which will include an order reference number) once we are happy that we will be able to fulfil it. This is when a contract will come into existence between us. If for any reason we cannot accept your order, we will send you an email with a reason why. Sometimes this can happen if we don’t have enough of the products in stock, or if we have an issue with our delivery network. If we’ve had to suspend the supply of certain products, for example if there is a suspected technical fault or we are updating the product to reflect changes in regulatory requirements, we will be sure to notify you as soon as we can. We hope this won’t happen, but if it does, we won’t charge you for any unfulfilled order.

Our products

We will always do our best to make sure the information on our website and mobile app is accurate and up to date. Sometimes, the images of our products on our website and mobile app may differ slightly from the product you receive.

If we do make a mistake (for example the price or description of the product on our website or mobile app is incorrect), we will always contact and inform you. If you have already placed an order and you are not happy to go ahead with the purchase, we will cancel the order and refund any money already paid. If you have already received the products, we will require the products to be returned to us. Alternatively, we can confirm the order for you at the correct price.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

 

Changing your order

We can’t usually make changes to your order once we have acknowledged it. If you need to make a change, please contact us to cancel your order so that you can re-order.

 

Delivery Policy

Delivery

We provide free UK mainland delivery (including Isle of Man and Guernsey) within 1-4 working days on all purchases for products displayed on our website and mobile app. We’ll give you an estimated delivery date in our email accepting your order so that you know when to expect it. We aim to deliver your products within 1-4 working days from the time of making your purchase. Whilst we are able to advise of a delivery date, we regrettably cannot confirm a precise delivery time.

 

Signature

If we require a signature at the time of delivery, you or a person authorised by you (Eligible Person) must be available to accept the delivery. If our delivery partners are unable to make the delivery on the agreed date because there is no Eligible Person at home, they will leave a card confirming that they have attempted delivery. It will then be your responsibility to contact our delivery partners to arrange a new delivery date.

Instead of requesting a physical signature upon delivery of your products, our delivery partners may request confirmation of your identity in order to complete your delivery. Once you accept the delivery, our delivery partners will note your acceptance electronically. As part of the delivery process, a photo maybe taken of your ordered package at the delivery location to confirm the package was safely delivered. We may use these delivery photos to verify delivery location and audit for quality purposes. 

 

Delays outside our control

Sometimes there might be a delay in meeting the estimated delivery date due to factors outside our control, for example bad weather or carrier delays. We and our delivery partners will make sure we keep you updated and will always try to provide you with a revised delivery date. If you haven’t received your order, and haven’t heard from us, please contact us so that we can update you. If there is a risk of a substantial delay, you will always have the option to cancel your order and request a refund.

 

Failed delivery

If you aren’t in when our delivery partners try to deliver, they will leave you a slip so that you can re-arrange your delivery. If we don’t hear from you, and you don’t rearrange your delivery, we will get in touch so that you can tell us what you want to do. If we can’t get hold of you, your order may be cancelled and you’ll need to re-order.

 

Returns Policy

 

Faulty or misdescribed goods

We are under a legal duty to supply products that comply with this contract. Nothing within these terms affects your statutory rights.

If you have received a faulty item, please contact us within 30 days so that we can provide you with a refund. We will just need your order reference number and a description of the fault so that we can investigate and make sure that other customers haven’t been affected. Remember, we don’t cover faults that happen because of misuse, accident, neglect, improper installation or normal wear and tear.

If you have received a faulty product, we will need it to be returned.

 

If you change your mind

If you have changed your mind, we are happy to give you a refund or exchange if you contact us within 14 days of receiving the goods.

You will need to notify us that you have changed your mind within the above refund period. You can do this by contacting us by 

E-mailing us at support@ikconect.com  Please provide your name, home address, details of the order and, where available, your phone number and email address.

You will be able to request a refund if you have opened the goods to inspect them, but not if you have already used them (this includes the installation of any data or software). If we notice that the goods have been used, or handled in a way that would not be permitted in a shop, we may have to deduct any loss in value from your refund. Please make sure you return the product in its original, undamaged packaging, along with any accessories.  There are some exclusions, which are detailed below under ‘when we can’t offer a refund or exchange’.

In order to return goods to us you will need a returns reference. We will provide this to you once the return has been authorised. Please email us at support@ikconect.com to inform us of your intention to return the goods.

We will refund you the price you paid for the products by the method you used for payment. We aim to refund you within 14 days of receiving the goods.

 

When we can’t offer a refund or exchange

We won’t be able to accept refunds or exchanges for the following:

• any products damaged due to misuse, accident, neglect, improper installation or normal wear and tear.
• any products returned after the 30 days period
• any products, which have been used.  
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them (for example headphones)
• any products which become mixed inseparably with other items after their delivery.

 

Price and payment

The total cost of your order is the price of the products plus any applicable delivery charges, and will be confirmed to you in your order acknowledgement. The prices displayed on products on our website and mobile app may sometimes differ.

 

We are not liable for business losses.

If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Your personal information

We will only use your personal information as set out in our Privacy Policy

Other important terms

These terms and the dealings between us are governed by English law and the exclusive jurisdiction of the English courts. 

Ikconect Ltd is a company registered in England and Wales (company number 12723544) and our registered office is at 20-22 Wenlock Road, London N1 7GU